SMS Terms and Consent

These SMS Terms and Consent govern the optional text messaging programs operated by R M Tree Care, LLC ("RM Tree Care," "Company," "we," "us," or "our").

These terms supplement our Terms and Conditions and Privacy Policy .

1. SMS Messaging Program

RM Tree Care offers optional SMS communications to individuals who affirmatively enroll through our official website.

Our messaging program includes two separate categories: service-related messages and marketing messages.

Service-Related Messages

With your affirmative consent, we may send messages concerning:

• Estimate requests and responses
• Appointment confirmations
• Appointment reminders
• Scheduling changes
• Tree-care service updates
• Job progress notifications
• Customer support communications

Marketing Messages

With separate affirmative marketing consent, we may send promotional messages concerning:

• Special offers and discounts
• Seasonal tree-care services
• Tree maintenance promotions
• Company announcements
• Other promotions related to our services

2. How SMS Consent Is Obtained

SMS enrollment is available exclusively through forms located on our official website: rmtreecare.com .

To enroll, you must provide your telephone number, affirmatively select the applicable optional SMS consent checkbox, and submit the website form.

Service-related and marketing consent checkboxes are separate, optional, and unchecked by default.

You may submit an estimate request or purchase services without selecting either SMS consent checkbox.

We do not enroll individuals in our SMS programs solely through:

• Verbal permission
• Telephone conversations
• Email communications
• Paper forms
• Text message replies or keywords
• Purchased or imported contact lists
• Existing customer relationships

3. Automated Messaging

By affirmatively enrolling in the applicable SMS program, you authorize RM Tree Care to send messages to the telephone number you provided, including messages sent using automated technology.

Your consent applies only to the messaging category you selected.

4. Message Frequency

Message frequency varies depending on your estimate requests, appointments, services, customer communications, and selected marketing programs.

We do not guarantee a fixed number of messages.

5. Message and Data Rates

Message and data rates may apply.

Charges are determined by your wireless carrier and applicable service plan.

RM Tree Care is not responsible for charges assessed by your wireless carrier.

6. How to Opt Out

You may withdraw your SMS consent at any time.

We also recognize other clear requests to stop receiving text messages, including QUIT, END, CANCEL, and UNSUBSCRIBE.

You may also request to stop receiving messages by contacting:

Email: [email protected]
Phone: (985) 317-5050

Following an opt-out, you may receive one final non-promotional confirmation message.

After your opt-out is processed, we will stop sending further program messages unless you subsequently provide new affirmative consent.

A general request to stop receiving text messages applies to both service-related and marketing messaging categories.

7. Re-Enrollment After Opting Out

If you previously opted out and wish to receive messages again, you must return to an RM Tree Care website form and affirmatively select the applicable SMS consent checkbox.

Text replies such as START or YES, telephone calls, emails, or verbal requests do not independently restore enrollment.

We restore messaging permission only for the category selected through your new website submission.

8. SMS Help and Customer Support

You may also contact our customer support team:

Phone: (985) 317-5050
Email: [email protected]

9. Mobile Information and Privacy

R M Tree Care, LLC does not sell, rent, or share mobile telephone numbers, SMS opt-in information, or SMS consent records with third parties or affiliates for their own marketing or promotional purposes.

We do not transfer your SMS consent to another business for that business's marketing activities.

Limited information may be disclosed to telecommunications carriers, messaging platforms, and service providers acting on our behalf when necessary to administer, secure, support, or deliver our messaging services.

Such providers are not authorized to use your mobile information for their own independent marketing purposes.

Additional information is available in our Privacy Policy .

10. SMS Consent Records

We maintain records of website SMS enrollment and withdrawal to administer our messaging programs and demonstrate compliance.

These records may include:

• Telephone number
• Date and time of consent
• Website form and source URL
• Messaging category selected
• Consent disclosure presented
• Form submission information
• Opt-out activity

Limited suppression records may be retained to prevent future unwanted messaging.

11. Telephone Number Responsibility

By enrolling, you represent that you are the subscriber or authorized user of the telephone number provided.

Please notify us if your telephone number changes, is disconnected, transferred, or reassigned.

12. Message Delivery and Carriers

Message delivery depends on wireless carriers, network availability, compatible devices, and other technical systems.

We cannot guarantee message delivery or delivery timing.

Wireless carriers are not liable for delayed or undelivered messages.

Our SMS messaging program is not an emergency-response system.

For immediate danger, contact emergency services.

For urgent tree-care assistance, call our business directly.

13. Service Agreements and SMS Opt-Outs

Opting out of SMS communications does not cancel an estimate, appointment, or existing service agreement.

Any applicable service cancellation requirements remain governed by the relevant service agreement and our Terms and Conditions.

Customers who opt out of SMS may continue coordinating necessary service matters through other available communication channels.

14. Changes to These SMS Terms

R M Tree Care, LLC may update these SMS Terms and Consent periodically.

Updates will be posted on this page with a revised effective date.

Changes to these terms do not automatically create, expand, or reinstate SMS consent.

Where additional consent is required, we will obtain it through a new affirmative website-form submission.

15. Contact Information

R M Tree Care, LLC
70512 B Street
Covington, LA 70433

Phone: (985) 317-5050
Email: [email protected]
Website: https://rmtreecare.com/

16. Related Policies

Privacy Policy:
https://rmtreecare.com/privacy/

Terms and Conditions:
https://rmtreecare.com/terms/